Facebook, Instagram, WhatsApp and Messenger began to function again on Monday, October 4 at the end of the evening, after more than six hours of outage, an unprecedented incident for the Californian group.
Billions of users of Facebook, Instagram, and Messenger and WhatsApp messaging apps lost access to their services yesterday evening.
In a statement, Facebook explained that the origin of the failure was not due to a hack but to a “faulty configuration change” at the network level allowing its servers to communicate with each other.
This problem has “also affected a lot of the internal tools and systems that we use,” which has complicated “attempts to quickly diagnose and resolve the problem,” the group added.
Facebook also says that there is no evidence to suggest “that user data was compromised” during this incident which lasted nearly seven hours.
« Facebook, Instagram, WhatsApp and Messenger are coming back online now. Sorry for the disruption today — I know how much you rely on our services to stay connected with the people you care about. », Mark Zukerberg stated as they came back online.